Tuesday, November 27, 2012

This Thursday - State of the Contact Center Space on Google Hangouts

Here's something different, but I think it will be fun. Toronto-based Fonolo has always been a bit outside the box, but in a good way. This Thursday's live video chat session is a good example, and if you want to catch up on what's driving the contact center space these days, you'll want to join us at 2pm ET.

I'm one of three analysts on this virtual roundtable - to my left will be Dave Michels, and over there on the right is Dan Miller. We all have something to say, and Fonolo CEO Shai Berger will be the ringleader trying to keep us honest.

If you haven't used Google Hangouts before, it's bit like doing sketch comedy. The format is open ended, so we just keep going until the schtick runs its course and the audience stops laughing. Well, in this case, it's more like we'll keep talking as long we have something interesting to say, and as long as there are people still hanging out with us. If things really get dull, maybe we'll switch and talk about the Middle East or even who should be the next Mayor of Toronto. Anything else you'd like us to cover?

Enough of the big buildup. It just takes a minute to sign up and drop in, and if you want to see what analysts look like, here's the landing page with all the details.

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