That's the topic of my latest analysis for Exony's website. My column has been building steady readership, and this posting examines the value that service providers can bring with a hosted model for contact centers.
There's a lot to explore here, and I'll be continuing this thread in future posts. However, as a starting point, I think trust is the foundation upon which carriers can position themselves as the right partner to help enterprises better manage their contact center operations. Without further ado, here's the link to the writeup, and I hope it broadens your thinking on the topic.
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