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To learn about the new value omnichannel can bring to contact centers, click on the Cisco logo above.
My analysis of 3 trends impacting hosted UC - click on the ShoreTel logo above.
To learn what SMBs need to know to make good IP phone buying decisions, click on my logo above.
To learn more about what Bring Your Own Experience means for UC, click on my logo above.
A nod to my roots in market research
CTCA too - now part of SCTC
I recently spoke at their Telecom 2015 conference
Independent analysis of the IP communications sector - VoIP, Mobile Broadband, IPTV, Unified Communications, Contact Center, Telepresence/Video, Collaboration, WebRTC, Social Media, etc. Plus, my thoughts on all the other things I enjoy during the rest of the day like the Red Sox and great music. And more recently, Smart Grid too!
My New White Paper for Cisco: The Omnichannel Experience
To learn about the new value omnichannel can bring to contact centers, click on the Cisco logo above.
My New E-Guide for ShoreTel: 3 Hot Buttons for Hosted UC
My analysis of 3 trends impacting hosted UC - click on the ShoreTel logo above.
Please support my good friend and analyst colleague Ronald Gruia in his fight against cancer!
New White Paper - Key Considerations for Choosing SIP Phones
To learn what SMBs need to know to make good IP phone buying decisions, click on my logo above.
Current JAA White Paper - How BYOE Drives Value for Unified Communications
To learn more about what Bring Your Own Experience means for UC, click on my logo above.
My blog is a 2015 "Top Tech" blog, as per Broadview Networks
My Listing in the Green Book Directory
A nod to my roots in market research
JAA is an SCTC member
CTCA too - now part of SCTC
JAA is also a CTC member
I recently spoke at their Telecom 2015 conference
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About Me
- Jon Arnold
- Toronto, Ontario, Canada
- Jon Arnold is Principal of J Arnold & Associates, an independent telecom analyst and marketing strategy consultancy. The consultancy’s primary focus is on improving mind share and market share with thought leadership, market research and go-to-market planning. Core expertise is IP-based communications and disruptive technologies, such as VoIP, mobile broadband, telepresence/video, unified communications, collaboration, contact centers, session border controllers, social media and Web-based applications. JAA also works with companies for funding, M&A, strategic partnerships, and monetizing patents and intellectual property.Jon serves as an Advisor to several startups, and is a member of the CTCA.
Recent Jon Arnold Media Citings
"Panasonic adds UC features to traditional telephones", TechTarget, May 24, 2016
"Slack Season: Time to Jump In?", Channel Pro Network, April 27, 2016
"Are You Communicating or Collaborating?", David F. Carr, Forbes.com, February 2, 2016
"UC Experts Share Their 2016 Predictions for the UCaaS Market", Collab9 Blog, January 22, 2016
"Top Analysts Covering the Contact Center Industry for 2016", Fonolo Blog, January 19, 2016
"5 Trends Driving UC in 2016", JAA authored article, Info Telecom, December 2015 issue
"Understanding the Small Business VoIP Transition", Search Unified Communications, October 16, 2015
"Six Quick Tips: Make Your Network Telecommuter and Mobile Friendly", CyberTrend, October 1, 2015
"Office 365 an emerging threat to Cisco UCM", TechTarget SearchUC, July 22, 2015
"State of the UC Industry 2015", GetVoIP.com, July 7, 2015
"Solve Common VoIP Issues", CyberTrend, June 25, 2015
"Streamline The Efficiency of Voice & Data Services", pp. 20-21, Processor Magazine, May 2015 issue
"Collaboration Insights - Getting Work Done", Guest post, Cisco Canada Blog March 5, 2015
My article: "Five Considerations for Buying SIP Phones, CIO Review Magazine, February 2015
JAA interviewed by TMC: "The Tech Road Ahead", TMCnet - UC portal, December 31, 2014
My outlook for UC Trends, Backbone Magazine, 2015 Technology Resource Guide, November 2014
"Bring your own 'danger'", Toronto Star, October 20, 2014
"Security and UC - a Primer", Toolbox.com, June 20, 2014
"Microsoft Lync opens up UC market", ComputerWeekly.com, June 19, 2014
"The Rise and Fall of Nortel", Toolbox.com (Ziff Davis B2B)- my content, their graphics, June3, 2014
"VoIP in 2014: Experts Weigh In", Get VoIP, February 10, 2014
"Cyberattack surge may be the new normal", Toronto Star, February 3, 2014
"Cyber-attack on Bell supplier highlights rising hacker threat", Globe and Mail, February 3, 2014
"Backbone200 - the best of Canadian tech" (see VoIP topic), Backbone Magazine, March 2013 issue
ADDITIONAL MEDIA CITINGS - MORE RECENT CITINGS AVAILABLE UPON REQUEST
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- Toronto Meetup Event - b5media and Blogging
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- Podcast - 5 Things You Need To Know About SIP
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- MetaSwitch Forum 2009 - Day 3
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