Wednesday, October 7, 2015

Four Ways UC Benefits Productivity - New Feature

I don't normally blog about an ongoing series of posts, but this one is getting a lot of readership, and wanted to be sure my readers knew about it. My most recent series with TechTarget has been about UC, and Part 2 of 3 ran yesterday. Part 1 continues to get strong readership, and Part 2 is off to a good start as well.

Here's the link for the second post in this series, and following my three posts, TechTarget will conclude with a fourth post focused on vendors. If you like this post, then you'll probably like the first one, and there's a link for that in the writeup. Stay tuned, and the third post will be out soon.

Tuesday, October 6, 2015

How SMBs Really Feel About UC - My New Paper

I've done work off and on for Metaswitch Networks for many years, and most recently, they engaged me to prepare a writeup to summarize findings from extensive market research recently done with SMBs about VoIP and UC. Having been a market research practitioner over 30 years, I have a good sense of how to interpret tons of data and distill it down to an essence that decision-makers can follow.

This writeup is quite short by design, but provides a good sense of the opportunity, especially for service providers looking to offer VoIP and/or UC to their SMB customers. Lots to consider, and if this speaks to your current situation, I encourage you to give it a read.

Today, Metaswitch formally announced the paper on their blog page, and you can also access a download link from their Resources page, which also provides other reports, papers, etc. worth checking out. Would love to hear your thoughts, and by all means, please share as you see fit.

Monday, October 5, 2015

Next Stop - SCTC Conference, Atlanta

Got some business travel coming up, starting with this week's SCTC conference in Atlanta.

This is not the crowd I normally run with, but I come to it via the CTCA. I became a member there last year, and they have recently folded their lot in with the SCTC. I'm the only analyst in this group, and while that makes things a bit lonely, I have regular involvement now with the consultant community. It's a fair trade as they get to hear my industry-based perspectives, and their feet-on-the-ground dealings with customers complements my ongoing research.

I'll be flying to Atlanta tomorrow, and am staying through til end of the conference. For me, the end is actually the best part, as I'll be playing again with the SIPtones at the finale dinner on Thursday night.

If you want to connect in Atlanta, my member profile is on the SCTC site, or you can just ping me directly. I'll be tweeting as time allows, and you're welcome to do the same - #SCTCATL.

Friday, October 2, 2015

September Writing Roundup

Another busy month has passed, and despite just one local industry event, I had plenty keeping me busy through September. Things pick up on the conference front for October - posts coming about that - plus my long-overdue website/blog overhaul just kicked off yesterday - stay tuned there as well. With that said, here's a recap of my posts from September I think you'll enjoy if you missed them first time around.

Tracking the Evolution of UC Technology, Tech Target, Oct. 1 - technically not September, but was written that month, and is fresh now - and popular. The rest of the series runs this month, and I'll include those in my next writing roundup.

Is UC the Best Solution for Collaboration?, UCStrategies, Sept. 30

Defining the Problem Set for Collaboration,, Sept. 29

So, you Think you can Collaborate?,, Sept. 18

IT Considerations for Replacing your Legacy Phone System,, Sept. 17

Rethinking Collaboration, Part 1, Internet Telephony Magazine, Sept. 16

Replacing your Phone System - the Case Against the Third Option,, Sept. 10

Why Audio Quality Really Matters for Conferencing, UCStrategies, Sept. 10

Reviewing the VoIP Phone System Landscape - Tier 2 Vendors,, Sept. 4

Making Music - Again - with the SIPtones in Indy - Video Highlights, my blog, Sept. 3 - hey, gotta have a little fun!

Thursday, October 1, 2015

The Evolution of UC Technology - My Latest Series

I've started another series with TechTarget on their SearchUnified Communications portal. I also contribute regular short form commentary there, but these longer pieces allow for richer analysis, in this case to help IT decision-makers understand the UC value proposition.

If you missed it earlier, I recently completed a similar series on VoIP for business, and you can get the links here for those posts.

This is the first post in a three part series on UC, starting with how we got here and what problems UC is trying to address. Following this will be an add-on piece from another contributor that helps decision-makers evaluate specific offerings, so watch for that as well. My kickoff piece was just posted yesterday, and I hope you find it helpful. Stay for Parts 2 and 3, and along the way, any sharing would be greatly appreciated.

Wednesday, September 30, 2015

Is UC the Best Solution for Collaboration?

This is a valid question.

Lately, I've been looking deeper into the relationship between UC and collaboration, and it's getting rather convoluted. IT decision-makers don't have it easy these days, and collaboration is right up there on the must-have list, with seemingly 10 directions you could be going in.

UC vendors have to adapt, and this presents some interesting challenges, especially for identifying the problem set your collaboration solution is supposed to address. I don't have all the answers, and if anything I hope to raise new questions about what collaboration is supposed to look like today.

That's where I'm going with my current post for UCStrategies. As a UC Expert, I contribute a monthly post to the portal, and I hope you stay for a while to explore our podcasts and other posts from fellow UC Experts.

Before doing that, I hope you read my post first, and would love to hear your thoughts. Sharing is greatly appreciated, and if the UCSummit is on your calendar, I'll be speaking there as well.

Monday, September 21, 2015

Predictions we got Wrong - Latest UCS Podcast

If you think analysts are always right, I'll happily keep that myth going by agreeing with you. Of course, nobody likes admitting being wrong, especially when your reputation is on the line. However, technology is a moving target by nature, and it's always fun to cite famous misses by the likes of Bill Gates.

Our latest UCStrategies podcast was along those lines, and rather than dwell on missed predictions, we talked more about trends we thought would have come to fruition by now. This takes us to topics like social media/business, WebRTC, mobile UC, UCaaS, and the basic concept of UC itself.

Lots of ground to cover, and I hope you give our podcast a listen. My comments come at the 11:18 mark, and the podcast is posted now on the UCS portal. Please share if you like it, and before you know it, we'll have a new podcast for you to hear.