Tuesday, September 9, 2014

My CTCA Presentation - Millennials and Collaboration

September has started off strong, and while I won't be travelling to any conferencs for another month or so, I do have an event this week closer to home.

Tomorrow, I'll be giving a keynote presentation at the CTCA's annual golf tournament, held at the Shawneeki Golf Club in Sharon, Ontario. I've never been there, and with the weather being so nice now, I'm really looking forward to going.

The topic is what Millennials can teach us about collaboration, and it's an extended analysis based on an article I wrote last month for UCStrategies. Since we're still in back-to-school mode, I thought the timing was good for reflecting on what we can learn from the younger generation, especially for something they tend to know more about than we do.

You may recall that I was invited to keynote back in April for CTCA's annual conference, and it looks like that went well enough to have me back for more. Am happy to do it, and if you're coming up for the event, I look forward to seeing you there!

Thursday, September 4, 2014

Upcoming Webinar Q&A Panel - Cloud TCO and the Contact Center

Sure glad I got all my leisure trips done this summer. Have hit the ground running this week, with lots happening on many fronts. Am doing an early heads-up here for a webinar that I'll be speaking on at month end, Tuesday, September 30.

The sponsor is Interactive Intelligence, and Tim Passios will speaking from their side of table about the merits of the cloud for contact center deployments. ININ is a real leader in this space, and while that may be their agenda, I'm sure you'll come away learning some best practices for the cloud business case.

To keep Tim honest, the always-questioning Dave Michels will provide the voice of reason, and I'll be by his virtual side to do the same. We won't be ganging up on Tim, but we'll be asking the kind of questions you'll want answers to, and if that doesn't do the job, the audience will have their shot as well.

If this sounds like an offer you can't refuse, then register here, and we look forward to having you join us on September 30.

Tuesday, September 2, 2014

August Writing Roundup

Tough getting back to writing, but write we must. August was a pretty light month given I was away for about half of it, but there were a few posts worth sharing for my monthly writing roundup.

I have plenty going on to kickstart my fall, and will be back to my regular volume of writing in no time. With that said, if you didn't catch these posts from last month, now's your chance:

There's Something Bigger than the Internet of Things, Toolbox.com, August 29

Top 10 Risks you take with UC, Part 2, Adtran UC blog, August 28

Five Things We Can Learn From Millennials About Collaboration, UCStrategies, August 27

VoIP's Hidden Value for SMBs, Ziff Davis B2B webinar, August 26 (presentation available upon request)

BadUSB and the Risk of Remote Working, Toolbox.com, August 14

Top 10 Questions to ask UC Vendors, Adtran UC blog, August 7

How VoIP can Transform your Business, Toolbox.com, August 4

Thursday, August 28, 2014

Five Things We Can Learn From Millennials About Collaboration

That's the title of my August post for UCStrategies, and if you want to know what the intersection of what collaboration and Millennials looks like, this is a good starting point.

As you may know, I'm a UC Expert with UCS, and it's a great collective of expertise aligned with this space. There are lots of strong voices in our group, and if you don't follow us regularly, I hope this gets you going! My post can be found here, and after that, I urge you poke around and see what else is on tap at UCS.

Friday, August 22, 2014

VoIP's Hidden Value for SMBs - Webinar Reminder, Aug. 26

Been away for the better part of two weeks, and it's time to get back to work! Glad to see lots of registrations for my webinar next week with Ziff Davis B2B. Just wanted to do another reminder if it's not yet on your calendar.

The webinar is at 2pm ET next Tuesday - August 26 - and I hope you can join us. Here's the landing page with the abstract and registration form - it just takes a minute.

Thursday, August 14, 2014

Webinar Reminder - VoIP's Hidden Value - August 26

Am in between vacation road trips, so not much blogging right now. Just wanted to keep or get this on your radar before heading out tomorrow.

My next webinar with Ziff Davis B2B is Tuesday, August 26 at 2pm ET. My topic is "VoIP's Hidden Value", and to find out what I mean, you'll have to join us then. Along with my regular writing for ZD, these webinars are always well attended, and I hope you can make it.

Not much else to say other than here's the webinar landing page, and you're just a few short clicks away from being registered.

Friday, August 8, 2014

Is UC Succeeding or Failing?

Now, that's a good topic for discussion, and we did just that on last week's UCStrategies podcast.

It's safe to say that UC hasn't been adopted as expected, and there are lots of good reasons why. Along with my fellow UC Experts, I've written about this often, and the core obstacles remain. There certainly are plenty of success stories, but as the cloud spreads across the entire comms landscape, UC faces new challenges, and things aren't getting easier.

This is definitely a glass half full/half empty discussion, and if you're not sure which way the wind is blowing, you'll want to review the podcast. Blair Pleasant did the moderating, and we all had our say, with mine coming at the 32 minute mark. That's all I have to say now, so it's time to give it a listen - it's posted here on the UCS portal, and as always, your comments are most welcome.